Financial hardship

We understand that in life the unexpected can happen.

At Land Lease Home Loans, we understand that life can take unexpected turns and financial difficulty can happen to anyone.

If you are having difficulty meeting your loan obligations, please contact our friendly team to discuss your situation by calling 1300 555 626 or request a call back.

You may also like to read the following brochure provided by the AFCA that has some helpful information.

External Dispute Resolution

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). The AFCA provides fair and independent financial services complaint resolution that is free to consumers.



Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Financial Resources

There are also tools and services which are available in Australia that could help you manage your money and get you back on track.

For example, ASIC provides free and impartial financial guidance and tools on their MoneySmart website. For further assistance, read more here.

IMPORTANT NOTICE: This information has been prepared without taking account of the needs, objectives, or financial situation of any particular individual. Applicants should consider their own circumstances and, if necessary, seek professional advice. Applications are subject to loan approval criteria. Terms, conditions, fees and charges apply.

Land Lease Home Loans Pty Ltd ACN 642 684 053 Australian Credit Licence 546781.