Privacy Consent and Consent to Electronic Communications

By agreeing to this document, you consent to us (LLHL Mortgages Pty Limited ACN 644 428 204, Land Lease Home Loans Pty Limited ACN 075 721 434, our related bodies corporate, affiliates and agents) and some other entities collecting, using, holding and disclosing personal information and credit-related information about you.

You can find out more about how we and other entities deal with your privacy by viewing our privacy and credit reporting policy at We may seek and obtain further personal information (including sensitive information) and credit-related information about you during the course of our dealings with you. The terms of this consent apply to the collection, use and disclosure of that information. If you do not provide us with this consent or provide us with your personal information and credit-related information, we may not be able to arrange credit for you or provide other services.

NOTE: We may disclose your personal and credit-related information to the entities and for the purposes set out in this document. That disclosure may be in a form that may enable those third parties to identify you. If you have any questions about how we handle your personal and credit-related information, please contact us on 1300 555 626.

How we handle your personal and credit-related information

We may collect, use, hold and disclose personal information and credit-related information about you for the purposes of processing your application for credit, arranging or providing credit to you, assessing whether to accept a guarantee of credit from you, managing that credit, direct marketing of products and services by us, complying with laws, managing our relationship with you, and allowing us to perform administrative tasks. We may collect this information from you or from third parties.

We are also required to collect your personal information to comply with our obligations under Australian law, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Credit information includes information such as your identity information, the type, terms and maximum amount of credit provided to you, repayment history information, default information (including overdue payments), court information, new arrangement information, personal insolvency information, and details of any serious credit infringements. Credit eligibility information is credit reporting information supplied to us by a credit reporting body and any information that we derive from it. Collectively, we refer to this as credit-related information.

Personal information includes any information or an opinion about an identified individual or an individual who is reasonably identifiable. The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we may need to identify you, including publicly available information from public registers and social media. If you are applying for finance, we may also collect the number and ages of your dependants and cohabitants, the length of time at your current address, your employment details, and proof of earnings and expenses. If you use our website or mobile applications, we may collect information about your location or activity, including IP address, telephone number and whether you have accessed third party sites, the date and time of visits, the pages that are viewed, information about the device used, and other user location information. We may collect some of this information using cookies (for more information, please see the Website Terms of Use/Policy at

Access to personal information and Privacy Policies

You may gain access to the personal information and credit-related information that we hold about you or obtain a copy of our privacy and credit reporting policy at or by contacting us on 1300 555 626. Links to the privacy policies and credit reporting policies of our credit reporting bodies (CRBs) are contained in the Schedule. These privacy policies and credit reporting policies contain information about how you may access or seek correction of your personal information and credit-related information, how that information is managed, how you may complain about a breach of your privacy, and how that complaint will be dealt with. They also contain information on ‘notifiable matters’, including things such as the information we use to assess your creditworthiness, the fact that CRBs may provide your personal information and credit-related information to credit providers to assist in an assessment of your credit worthiness, what happens if you fail to meet your credit obligations or commit a serious credit infringement (including our right to report a default or a serious credit infringement to CRBs), your right to request that CRBs not use your credit-related information for the purposes of pre-screening credit offers, and your right to request a CRB not to use or disclose credit-related information about you if you believe you are a victim of fraud.

Consumer and commercial credit-related information

We may exchange your commercial and consumer credit-related information with entities listed in the Schedule to assess an application for consumer or commercial credit and manage that credit. In particular, we can obtain credit-related information about you from a CRB providing both consumer and commercial credit-related information.

Exchange information with credit providers

We may exchange your personal information and credit-related information with other credit providers for the purposes of assessing your creditworthiness, credit standing and credit history or credit capacity, as well as assisting you to avoid defaulting on your credit obligations. We may also notify other credit providers of a default made by you.

Exchange information

We may exchange personal information and credit-related information with the following types of entities, some of which may be located overseas. Please see our privacy and credit reporting policy for more information. The types of entities include:

  • CRBs;
  • the owner or operator of any community in which you are leasing land or with whom you have, or are seeking to have, an agreement;
  • finance brokers, mortgage managers, and persons who assist us to provide our products to you;
  • any person or entity who represents you including financial consultants, accountants, lawyers, mortgage brokers, persons holding power of attorney, guardians and advisers;
  • any industry body, government authority, tribunal, court or otherwise in connection with any complaint regarding the approval or management of your lease or loan – for example, if a complaint is lodged about us;
  • any investors, agents or advisers, trustees, ratings agency or businesses assisting us with funding for credit made available to you, or any entity that has an interest in your finance or our business;
  • any person where we are authorised to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth) or by government and law enforcement agencies or regulators;
  • entities to whom we outsource some of our functions or that provide information and infrastructure systems;
  • insurers, re-insurers, auditors, valuers, debt collection agencies and health care providers;
  • other borrowers (if more than one);
  • any person where you have provided us consent;
  • any of our associates, related entities or contractors such as claims related providers, including assessors and investigators that help us with claims;
  • your referees, such as your employer, to verify information you have provided;
  • any person considering acquiring an interest in our business or assets;
  • associated businesses that may want to market products to you;
  • other financial institutions – for example, to process a claim for mistaken payment; and
  • any organisation providing online verification of your identity.

Customer identification

We may disclose personal information about you to an organisation, including a CRB, to verify your identity. The organisation will give us a report of whether or not the information we have matches information held by the organisation. If we use these methods and are unable to verify your identity in this way, we will let you know. We may also use information about your Australian Passport, state or territory driver licence, Medicare card, citizenship certificate, birth certificate and any other identification documents to match those details with the relevant registries using third party systems and to record the results of that matching.

Overseas Disclosure

We may disclose your personal information and credit-related information to overseas entities, including related entities and service providers located overseas in USA, Canada, India, Ireland, the United Kingdom or the Philippines. Overseas entities may be required to disclose information to relevant foreign authorities under a foreign law. More information on overseas disclosure may be found in the entities’ privacy policies.

Storage and Security

We and our Insurers may store your personal information and credit-related information in cloud or other types of networked or electronic storage and will take reasonable steps to ensure its security. However, it is not always practicable to find out where your information may be accessed or held, as electronic or networked storage can be accessed from various countries via an internet connection.

Credit Reporting Bodies

We may exchange your personal information and credit-related information with the CRBs listed below. The information may be included in reports that the CRBs give other organisations (such as other lenders) to help them assess your credit worthiness. Some of the information may adversely affect your credit worthiness (for example, if you have defaulted on your loan) and, accordingly, may affect your ability to obtain credit from other lenders.


Lender: LLHL Mortgages Pty Limited ACN 644 428 204

Mortgage Manager: Land Lease Home Loans Pty Limited ACN 642 684 053 Australian Credit Licence 546781

Servicer: Land Lease Home Loans Pty Limited ACN 642 684 053 Australian Credit Licence 546781

Credit Reporting Bodies: Equifax Pty Limited –

Consent to Electronic Communications

I/We consent to receiving notices and other documents electronically.

I/We understand that upon the giving this consent:

  • you may no longer send paper copies of notices and other documents to me/us;
  • I/we should regularly check my/our nominated email address below for notices and other documents;
  • you may send the notices and other documents by email, or provide a notice in an email that the documents are displayed on and can be retrieved from a website; and
  • I/we may withdraw my/our consent to the giving of notices and other documents by electronic means at any time.

I/We have facilities to enable us to print the notice or other document sent to me/us electronically.

IMPORTANT NOTICE: This information has been prepared without taking account of the needs, objectives, or financial situation of any particular individual. Applicants should consider their own circumstances and, if necessary, seek professional advice. Applications are subject to loan approval criteria. Terms, conditions, fees and charges apply.

Land Lease Home Loans Pty Ltd ACN 642 684 053 Australian Credit Licence 546781.